Frequently Asked Questions

An EPC is a legal document that provides an energy efficiency rating for a property, from A (most efficient) to G (least efficient). It includes information about the property's energy use, typical energy costs, and recommendations for improving energy efficiency.

You need an EPC when you sell, rent, or build a property. The certificate must be available from the point of marketing and provided to prospective buyers or tenants. There are some limited exceptions for listed buildings and temporary structures.

EPCs are valid for 10 years from the date of issue, unless a newer certificate is produced. You can check if your property has a valid EPC on the government register.

Our EPCs are priced from £60 per property. The exact price depends on the property size and location. We offer competitive rates for multiple properties and trade account holders.

A typical domestic EPC assessment takes 30-60 minutes depending on the property size. Larger or more complex properties may take longer. We'll provide an estimate when you book.

The assessor will measure the property, record construction details, check heating and hot water systems, examine windows and insulation, and document energy-saving features like solar panels. See our EPC survey guide for full details.

It's helpful if someone is present to provide access to all areas and answer questions about the property, but it's not always essential. For vacant properties, we can work with key holders or estate agents.

Yes, common improvements include upgrading insulation, installing a more efficient boiler, adding double glazing, fitting solar panels, and upgrading heating controls. Your EPC will include specific recommendations.

Since April 2020, all rental properties must have a minimum EPC rating of E. Properties rated F or G cannot be legally rented unless they have a valid exemption.

RdSAP 10 is the new methodology for EPCs launching on 15 June 2025. It brings significant changes to how properties are assessed, including improved recognition of modern technologies. Visit our RdSAP 10 page for full details.

We offer same-day and next-day appointments subject to availability. Standard appointments are usually within 3-5 days. Contact us for urgent requirements.

We cover all of Kent and South East London, including Medway, Maidstone, Canterbury, Dartford, Gravesend, Bromley, Bexley, and surrounding areas. Contact us to confirm coverage for your specific location.

Yes, please give us at least 24 hours notice to cancel or reschedule. Cancellations with less than 24 hours notice may incur a fee.

We offer competitive rates for multiple properties. Trade account holders receive priority booking and preferential rates. Contact us for a quote.

Yes, we offer Saturday appointments from 9am-1pm. Sunday appointments may be available for urgent cases or trade customers by arrangement.

Payment is due within 7 days of receiving your invoice, which is sent immediately after the service is completed. Your certificate is released once payment is confirmed.

We accept payment via QuickFile (card payment), bank transfer (BACS), and other methods. Trade account holders receive monthly invoices with 14-day payment terms.

No, our pricing is fully inclusive with no hidden charges, callout fees, or VAT to add. The price quoted is the price you pay.

Yes, we offer volume discounts for multiple properties assessed on the same day or within the same development. Contact us for a tailored quote.

Yes, all customers receive a full invoice including VAT details. Trade account holders receive monthly consolidated invoices.

A Legionella Risk Assessment identifies potential sources of Legionella bacteria in water systems and provides recommendations for control measures. It's a legal requirement for landlords and businesses.

Assessments should be reviewed every 2 years, or sooner if there are significant changes to the water system or property usage.

Portable Appliance Testing (PAT) is the examination of electrical appliances to ensure they are safe to use. It includes visual inspection and electrical testing.

It depends on the appliance type and usage environment. High-risk equipment needs testing every 3-6 months, while low-risk items may only need annual testing. We can advise on the appropriate schedule.

Any portable electrical appliance including computers, kettles, power tools, extension leads, and equipment with a plug. We test all portable equipment in your property.

Trade account holders get priority booking, monthly invoicing with 14-day payment terms, a dedicated account manager, and preferential rates for regular customers.

Complete our online trade account application form. We typically process applications within 48 hours and accounts are usually open within a couple of days.

No, there's no minimum monthly commitment. Use our services as and when you need them.

Trade accounts are available for estate agents, lettings agents, landlords, property developers, building contractors, and other property professionals.

Trade accounts receive monthly consolidated invoices with 14-day payment terms from the invoice date. Invoices are issued on the 1st of each month.

All our assessors are fully qualified and accredited with relevant professional bodies. We maintain all required insurances and comply with industry standards.

Yes, all our certificates are registered with the appropriate government-approved schemes and are fully compliant with UK regulations.

If you believe there's an error, contact us immediately. We'll review the assessment and if necessary, arrange a re-visit or issue an amended certificate at no extra cost.

You can use an existing EPC if it's still valid (less than 10 years old) and there have been no significant changes to the property. Check the government register to find existing EPCs.

Yes, new builds require an EPC before they can be sold or occupied. New build EPCs use different calculation methods and may require additional documentation from the builder.