Answers to common questions

We offer same-day and next-day appointments subject to availability. Standard appointments are usually within 3–5 days. Contact us for urgent requirements.

We cover all of Kent and South East London, including Medway, Maidstone, Canterbury, Dartford, Gravesend, Bromley, Bexley, and surrounding areas. Contact us to confirm coverage for your specific location.

Yes — please give us at least 24 hours notice to cancel or reschedule. Cancellations with less than 24 hours notice may incur a fee.

We offer competitive rates for multiple properties, and can usually fit several on the same day if they're nearby. Contact us for a quote.

Yes, we offer Saturday appointments from 9am–1pm. Sunday appointments may be available for urgent cases by arrangement.

Payment is due within 7 days of receiving your invoice, which is sent immediately after the service is completed. Your certificate is released once payment is confirmed.

We accept payment via QuickFile (card payment), bank transfer (BACS), and other methods.

No, our pricing is fully inclusive with no hidden charges, callout fees, or VAT to add. The price quoted is the price you pay.

Yes, we offer volume discounts for multiple properties assessed on the same day or within the same development. Contact us for a tailored quote.

Yes, all customers receive a full invoice including VAT details.

A Legionella Risk Assessment identifies potential sources of Legionella bacteria in water systems and provides recommendations for control measures. It's a legal requirement for landlords and businesses.

Assessments should be reviewed every 2 years, or sooner if there are significant changes to the water system or property usage.

Portable Appliance Testing (PAT) is the examination of electrical appliances to ensure they are safe to use. It includes visual inspection and electrical testing.

It depends on the appliance type and usage environment. High-risk equipment needs testing every 3–6 months, while low-risk items may only need annual testing. We can advise on the appropriate schedule.

Any portable electrical appliance including computers, kettles, power tools, extension leads, and equipment with a plug. We test all portable equipment in your property.

Yes — we are trained for each service we offer, carry the required insurances, and work to the relevant industry guidance and standards.

Yes, all our certificates are registered with the appropriate government-approved schemes and are fully compliant with UK regulations.

If you believe there's an error, contact us immediately. We'll review the assessment and if necessary, arrange a re-visit or issue an amended certificate at no extra cost.

You can use an existing EPC if it's still valid (less than 10 years old) and there have been no significant changes to the property. Use our Find an EPC page to check the government register. Note that we stop carrying out new EPC assessments after 30 September 2026.