FAQ
Our most frequently asked questions with answers
How long does it take to receive my EPC?
Depending on how busy the assessor on the day of your assessment, your EPC is usually ready within a few hours. On some occasions, it may not be until the following morning, however, please let us know if there is any urgency required and we may be able to lodging and sending the EPC.
Is there a pass mark for an EPC if I am selling my property?
SALE Property:
If the property is being sold, there is no pass mark. The EPC is designed to give potentials buyers a good idea indication of the Gas and/or Electricity running costs and to identify if any energy saving or energy using elements of the property can be upgraded or installed to reduce those costs. The better the score, the wider audience you are likely to attract to purchase your property.
What is the pass mark for a rental property?
A rental property is required to have a valid EPC with a minimum rating of E39. If you have installed all ‘relevant energy efficiency improvements’ for your property, but your property’s EPC rating is still below E39, you can register an exemption on the grounds that ‘all relevant improvements have been made and the property remains below an E39.
Landlords and property managers can be fined up to £5000 for renting a property that doesn’t meet the Minimum Energy Efficiency Standard (E39).
Where can i find my EPC?
When your assessment is complete and the assessor has lodged your EPC, we will send you an online invoice/receipt which will contain a direct link to your EPC on the governments website.
The governments website can be found here
Can i book more than 1 service with you?
Of course, our assessors are qualified to carry out and complete all of the services we offer. Please let us know, when booking an appointment.
What happened to the EPCREGISTER.com?
On the 19th of September 2020, the government launched a new version of the EPC certificate. The certificate has a new modern layout and has features exclusive to the digital version.
This marks the third version of the EPC Certificate and has been designed with the future in mind. The layout has been simplified allowing for new interactive features. More information applicable to Landlords and Tenants can therefore be displayed.
The new register can be found here
What does "assumed" mean on the EPC?
For the purposes of an EPC, assumed is a broad term. It essentially means that a certain aspect cannot be definietly proven exists or evidenced with official documentation and therefore the value has been reverted back to build year building regulations.
If you have official documentary evidence to support any installed insulation, renewable energy measures or when all or part of a property was built, please have them ready for the assessor’s arrival.
What if I think the EPC is incorrect?
In the first instance, Please call the assessor directly to discuss, he/she should have left you a business card. Usually, it is just a misunderstanding of the interpretation of wording on the EPC and our assessors will help clear this up. If you still feel the EPC is incorrect, please use the contact form below, and a member of our admin team will call you to discuss what can be done.
