Privacy Policy

1. Introduction

Paul Fisher trading as EDJ Services ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact details (email, phone number, address)
• Property address and details for assessments
• Payment and billing information
• Business information (for trade accounts)
• Communication preferences
• Any other information you choose to provide

2.2 Property Information

During assessments, we collect:

• Property measurements and dimensions
• Construction details and materials
• Heating and energy systems information
• Energy efficiency features
• Photographs (where necessary for assessments)

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information
• Pages visited and time spent
• Referring website or source

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver our services
• Process bookings and appointments
• Produce and register certificates
• Process payments and send invoices
• Communicate with you about our services
• Respond to your inquiries and provide customer support
• Comply with legal obligations
• Improve our services and website
• Send marketing communications (with your consent)
• Detect and prevent fraud

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

• Contract Performance: To fulfill our contractual obligations when providing services
• Legal Obligation: To comply with legal requirements (e.g., registering EPCs)
• Legitimate Interests: To operate our business and improve our services
• Consent: For marketing communications and optional data processing

5. Sharing Your Information

We may share your information with:

5.1 Government Bodies

Energy Performance Certificates are registered with government-approved schemes. Property details and certificates are published on the public EPC register.

5.2 Service Providers

We may share information with trusted third parties who assist us in:

• Payment processing
• Email and communication services
• Website hosting
• Accounting and invoicing

5.3 Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

5.4 Business Transfers

In the event of a merger, sale, or transfer of business, customer information may be transferred to the new owner.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations (e.g., tax records for 6 years)
• Resolve disputes and enforce agreements
• Maintain business records

Certificates and assessment data are retained in accordance with accreditation scheme requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request limitation of processing
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing or optional processing

To exercise these rights, contact us at hello@edjservices.co.uk.

8. Marketing Communications

With your consent, we may send you information about our services, special offers, and updates. You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly
• Updating your preferences

9. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure servers and encrypted connections
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience

You can control cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

12. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect information from children.

13. International Transfers

Your information is primarily processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

15. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us:

16. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):